Outcomes and Benefits
The outcomes of coaching are observable, measurable changes in performance.
Coaching contributes to, and ideally achieves, three observable and measurable outcomes:
1. The development and improvement of individual skills.
2. The planning and management of activity and performance.
3. The assurance of compliance.
Employee development delivered through coaching provides three benefits:
1. Improved customer experience.
2. Improved employee experience.
3. Enhanced performance: sales results.